Shipping Policy

HOW LONG DOES SHIPPING TAKE?

Some wigs are already made and ready to be shipped, while others are customized ordered wigs.

IF YOU PAID FOR AN ALREADY MADE WIG, THIS IS FOR YOU. PLEASE READ;

 

We have several shipping options you could pick from to destinations worldwide. You can track your package through Unites State Postal Service (USPS). If you have just received your tracking number, please allow 24-48 hours before you can see information about the shipment online. Within the USA could take between 2-5 days and international shipment could take between 3-7 days. Once you select the wig you want to purchase from the shopping cart, you will see the time frame(s) available for your destination. A tracking number will be sent to you by email when dispatched(also check spam box).

 

IF YOU PAID FOR A CUSTOMIZED WIG, THIS IS FOR YOU. PLEASE READ;

 

There are 2 timing involved when you pay for your customized wig.

 

Production Time; usually takes between (3-5)weeks. Based on the fact that all our wig are HANDMADE not MACHINE MADE, we make sure all orders are seamless and we follow through with every process of the wig in order to satisfy our customers. NOTE! It could be more based on uncontrollable factors.

Shipping Time; We have several shipping options you could pick from to destinations worldwide. You can track your package through Unites State Postal Service (USPS). If you have just received your tracking number, please allow 24-48 hours before you can see information about the shipment online. Within the USA could take between 2-5 days and international shipment could take between 3-7 days. Once you select the wig you want to purchase from the shopping cart, you will see the time frame(s) available for your destination. A tracking number will be sent to you by email when dispatched(also check spam box).

Deliveries would need to be signed for except on holidays. Once you miss the postal service for deliveries, items will be sent back to your local postal for collection.

Note! Shipping time is different from production time.

 

INTERNATIONAL SHIPPING

International shipping may take between 3-7 business days. Customs and import duties & fees may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details. Deliveries would need to be signed for except on holidays. Once you miss the postal service for deliveries, items will be sent back to your local postal for collection.

 

HOW DO I TRACK MY WIG AFTER SHIPMENT?

Once your tracking number has been sent to the email address you provided, you can track your package through USPS. If no information is coming up, please wait 24-48 hours before tracking online.

 

MY ITEM HAS BEEN STOLEN, DO I GET ANOTHER OR A REFUND?

NO.

In the rare occasion where a customer believes their item may have been subject to theft from their mail box or otherwise, after it has been delivered, we strongly suggest you contact the local authorities for this matter. Expresswigbraids will not be considered responsible for this issue and therefore will not issue refunds, exchanges or re-send a new item to customer due to previous fraudulent attempts of this kind in the past.

For items lost in transit and not yet delivered, we strongly suggest you contact your local post office regarding the current location of your item. We may also contact the post office to track your item and resolve this problem on your behalf.

For items marked as "Undeliverable as addressed' or "Wrong Address provided" or Several failed attempts for delivery: Customer may be charged an additional shipping fee in order to re-ship the item.