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Although, we automatically email our customers their tracking numbers, and details of order immediately you purchase your wigs and there after, but another way you could track your order is to click on track your order and fill in the information to know your order status. You can as well track your package through USPS or UPS or DHL, depends on the shipment you have chosen before checking out. If no information is coming up, please wait 24-48 hours before tracking online. Also, you can track your order here track your order.

No, all braided wigs has on each of it's lace material option, all different lace material that is being offered. Mostly, all lace material options are:

• 2*4 (2 by 4) 100% virgin lace closure,

• 4*4 (4 by 4) 100% virgin lace closure,

• 13*4 (13 by 4) 100% virgin lace frontal,

• 360 (round)100% virgin lace frontal,

• Full virgin lace,

• 2*4 (2 by 4) 100% virgin lace closure (dyed to blend with your choice of color),

• 4*4 (4 by 4) 100% virgin lace closure (dyed to blend with your choice of color),

• 13*4 (13 by 4) 100% virgin lace frontal (dyed to blend with your choice of color),

• 360 virgin lace frontal (dyed to blend with your choice of color),

• Full virgin lace (dyed to blend with your choice of color)

No, all our wigs can be styled with different partings, but partings and styles are limited to the type of lace material you have chosen.

• You get most styles, pony tail and more parting options using the full lace and 360 lace frontal,

• Some styles and parting options using the lace frontal,

• And few styles and partings using the closure.

When adding an item into your cart, there will be a space for additional information, you should tell us in details how you want it and you can also upload picture references. We will try our best to get your preferred options.

It means you want a plain or mixed colored braids on almost the whole of your wig, but you want a very little amount of a different color of braids on the wig. Most people prefer the highlights at the front of the wig on one side.

It means you want a different color to start your braids and end with another different color.

All of our wigs comes with an elastic band that fits almost all head sizes. Also, if you want extra security, you can add that you want an extra band in your preference. But, if you want to be sure and accurate about getting your perfect size, please, refer to our wig size chart section under product details, for full details of how to get your head measurement.

It is advisable to pick the higher size because your wig naturally comes with an elastic adjustable band to fit almost all head sizes. Let’s assume you fall in between M & L, you could pick L.

Due to the fact that we packed the wig before it got to you, it’s normal for your wig to be in that condition. However, it will stretch back ones taken out of the bag. But if you don’t seem satisfied with it, refer to our wig maintenance section under product details, for more information about how to care for your braided wig when new.

The life span of the wig will depend on how you use and care for your wig with the type of product you use on it and how often you wear it. The wig’s life span could last for 18-30 months or more. Please refer to wig maintenance section under product details for details on how to maintain your wig.

Yes, you can. Please, refer to wig maintenance under product details for more information.

Please refer to our density and thickness, under product details.

Yes, it is optional on the drop down menu when selecting options for your wig and it’s free.

Lengths are sectioned into ranges. An example, (11-13)inches shoulder length, simply means if your wig falls between that length, then, you have chosen the shoulder length. Please, refer to length under the product details section. Write a note underneath your order for your desired length not included in options.

Based on practice, a standard braided wig shouldn't be overweighted on the head. So, more focus is given to the front as compared to the lower back. The front is usually braided to be fuller than the back to cover all for full total coverage. Regardless, all strands are spread out evenly. A Braid Wig is different from an ordinary unbraided wig.

A wig is much more different from the human hair. The round edges are the elastic tape that holds the head tight in order for the wigs to be easily worn to fit and hold the head tightly. Based on normal practice, if you are expecting every hole of the wig cap to be braided, especially the side-back edges, we don't do that. Except you ordered your wig using a 360 lace frontal or Full lace.

No. In rare occasion where a customer believes their item may have been subject to theft from their mail box or otherwise, after it has been delivered, we strongly suggest you contact the local authorities for this matter. Express Wig Braids will not be held responsible for this issue, because we paid an extra price for each customer’s delivery to be signed for by the customer. If you have ordered that your package be dropped somewhere, then, you should contact the postal service. There is no refunds, exchanges or re-sending a new item to customers.

For items lost in transit and not yet delivered, we strongly suggest you contact your local post office regarding the current location of your item. We may also contact the post office to track your item and resolve this problem on your behalf.

For items marked as "Undeliverable as addressed' or 'Wrong Address provided' or 'Several failed attempts for delivery', Customer may be charged an additional shipping fee in order to re-ship the item.

No, we ship worldwide baby.

IF YOU PAID FOR AN ALREADY MADE WIG, THIS IS FOR YOU. PLEASE READ;

Ready To Ship Orders: usually ships within 1 business days of receiving cleared payment before 2PM EST same day. At most 1-3 working days processing time due to delay in some payment confirmation. We have several shipping options you can pick from to destinations worldwide. You can track your package on our site through track your order . If you have just received your tracking number, please allow some time before you can see information about the shipment online. Delivery time is listed on each shipping options you have chosen. Processing and Shipping starts to count only immediately after your payment is confirmed. A tracking number will be sent to you by email when dispatched (also check spam box).

IF YOU PAID FOR A CUSTOMIZED WIG, THIS IS FOR YOU. PLEASE READ;

There are 2 timing involved when you pay for a newly customized wig.

Production Time; this usually takes between (15-24) working days. Based on the fact that all our wig are HANDMADE not MACHINE MADE, we make sure all orders are seamless and we follow through with every process of the wig in order to satisfy our customers. NOTE! It could be more based on uncontrollable factors.

Shipping Time; we have several shipping options you can pick from to destinations worldwide. But we basically use USPS, UPS and DHL). If you have just received your tracking number, please allow some time before you can see information about the shipment online. Once you select the wig you want to purchase from the shopping cart, you will see the time frame(s) available for your destination. A tracking number will be sent to you by email when dispatched (also check spam box). You can track your package on our site through track your order .

It is compulsory that you must sign for deliveries. Once you miss the postal service for deliveries, items will be sent back to your local postal for collection. Also, if you give the postal service an order for your item to be keep somewhere without signing for it, you are responsible for the lose if it ever gets stolen or you can’t find it.

Note! Shipping time is different from production time.

INTERNATIONAL SHIPPING

International shipping time is displayed when selecting your shipping option. Customs and import duties & fees may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details. Deliveries would need to be signed for except on holidays. Once you miss the postal service for deliveries, items will be sent back to your local postal for collection. Please, contact your local postal service.

We use USPS, UPS and DHL. We will notify on our site if there is any change or any additional postal service is being used.

If you are buying from 2 wigs & upwards, then you are eligible for a wholesale discount. While adding more than 1 wig to cart, price reduces automatically at checkout. Visit wholesale & drop shipping for more details. Also, sign up for our newsletter for more offers newsletter and promotions .

Please refer to our return & exchange policy

No, Due to the type of product offered which are customized to your preference, all sales are final.

YES. Standard orders cancelled within 24 hours after payment confirmation can be cancelled and you will get a partial refund consisting of 50% of the item price you paid and the full shipping cost. Please, refer to our Return, Refund, Exchange & Cancellation Policy before you purchase.

Please, do not hesitate to email us at info@expresswigbraids.com

Yes, we offer drop shipping services for resellers. Your order will be shipped to your customer in a plain package bag or your branded package bag / box, except you state otherwise. Please, visit wholesale & drop shipping for more details.

 The section to use your discount is right before you make payments on the website. You come across “use discount” or “gift card” together. You have to input the code on the discount code box. In case you cannot find where to use your code, it means you have a gift item in your cart, which means an automatic discount has been applied to your cart because you have met up to a certain criteria according to our current most updated gift rules. The gift rule icon is located at the lower left section of the website in yellow and white color.

But if you still prefer to use the discount code, please click on the gift box and you will come across a link below. Input your discount code but if you use the code, all gifts already in your cart would be taken out when we are fullfiling your orders because we do not allow the use of more than one discount code in our website.

Please refer to Lace Material under the Wig Details tab of our page for more details.