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Once you have paid for your order, an order confirmation email is sent the email you have added in your account information with us. However, once your order is ready to ship, your tracking information would also be sent to your email, updating you about the movement of your package till it gets delivered to you. In some case where you have added your phone number, you also receive text notifications.Another way to track your order is by tracking down below the site through the track your order section. Fill in the required information to know your order status. You can as well track your package through USPS or UPS or DHL's site. It depends on the shipping company used. If your tracking information has not been updated after, please wait 24-48 hours for the updates.

Kindly scroll down to the yellow tab section on every style's product page to find the full description of a wig on the display picture.

No, each style has it own lace material option. You would come across them when adding to your cart. Mostly, all lace material options are:

• (2 by 4) virgin hair lace half closure 
• (2 by 6) virgin hair lace U closure
• (4 by 4) virgin hair lace closure
• (7 by 4) virgin hair lace side frontal
• (13 by 4) virgin hair lace frontal 
• (13 by 6) virgin hair lace frontal   
• 360 virgin hair lace
• Full virgin hair lace
• HD (13 by 6) Frontal Transparent/Invisible Lace
• HD Full Lace Transparent/Invisible Lace

Please refer to lace material under the product details section for more clarity.

No, all our wigs can be styled with different partings, but partings and styles are limited to the type of lace material you have selected.

• You get most styles, pony tail and more parting options using the full lace and 360 lace frontal,

• Some styles and parting options using the lace frontal,

• And few styles and partings using the closure lace.

When adding an item into your cart, there will be a space for additional information, you should tell us in details how you want it. You could also upload your picture reference and we'll let you know if we could get your option.

It means you want 85% of most of the braids/twists to be a plain or mixed color on your wig as a major color and you also want a very little amount like 15% of a different color(s) of braids/twist in between the major color.

It means you want a different color to start your braids and ends with another different color like ombre.

All of our wigs comes with an elastic band that fits almost all head sizes. But, if you want to be sure and accurate about getting your perfect size, please, refer to our wig size chart section under product details, for full details of how to get your head measurement.

It is advisable to pick the higher size because your wig naturally comes with an elastic band to fit almost all head sizes. Let’s assume you fall in between M & L, you could pick L.

Due to packaging, it’s normal for your wig to be in that condition. However, it will stretch back ones taken out of the bag. But if you don’t seem satisfied with it, refer to our wig maintenance section under product details, for more information about how to care for your braided wig when it's new from the bag.

The life span of a braided wig will depend on how you use and care for your wig , coupled with the type of product you use on it and how often you wear it. A braided wig could last for 2-3 years or more. Please refer to wig maintenance section under product details for details on how to maintain your wig.

Yes, you can. Please, refer to wig maintenance under product details for more information.

Please refer to our density and thickness, under product details.

Yes, it is optional on the drop down menu when selecting the custom options for your wig.

Lengths are sectioned into ranges. An example, (11-14)inches shoulder length, simply means your wig falls on shoulder length. Please, refer to length under the product details section. Write a note underneath your order for your desired length not included among the options.

Based on practice, a standard braided wig shouldn't be overweighted on the head. So, more focus is given to the front as compared to the lower back, most especially on a closure or frontal lace option. The front is usually braided to be fuller than the back for a full total coverage. Regardless, all strands are spread out evenly. A Braid Wig is different from an ordinary unbraided wig.

No. In rare occasion where a customer believes that their item must have been subject to theft from their mail box or otherwise, after it has been delivered, we strongly suggest you contact the local authorities and the shipping company. Express Wig Braids will not be held responsible for this issue, because every customer is liable for the shipping address they provided in their order details. Once your tracking information shows it has been delivered to your address, we have fulfilled our part of the business contract. There is no refund, exchange or re-sending a new item to any customer.

For items lost in transit and not yet delivered, we strongly suggest you contact your local post office regarding the current location of your item. We may also contact the post office to track your item and resolve this problem on your behalf.

For items marked as "Undeliverable as addressed' or 'Wrong Address provided' or 'Several failed attempts for delivery', Customer may be charged an additional shipping fee in order to re-ship the item.

No, we ship worldwide.

Kindly refer to our processing time and shipping policy through this link shipping policy.

We use USPS, UPS and DHL.

If you are buying from 5 wigs & upwards, then you are eligible for a wholesale discount. Visit wholesale & drop shipping for more details. Also, sign up for our newsletter for more offers newsletter and promotions .

Please refer to our return & exchange policy

No, Due to the type of product offered which are customized to your preference, all sales are final.

YES. Please, refer to our Return, Refund, Exchange & Cancellation Policy before you purchase.

Please, do not hesitate to contact us at info@expresswigbraids.com

Yes, we offer drop shipping services for resellers. Your order will be shipped to your customer in a plain package bag or your branded package bag / box, except you state otherwise. Please, visit wholesale & drop shipping for more details.

 The section to use your discount is right before you make payments on the website. You come across “use discount” or “gift card” together. You have to input the code on the discount code box. In case you cannot find where to use your code, it means you have a gift item in your cart, which means an automatic discount has been applied to your cart because you have met up to a certain criteria according to our current most updated gift rules. The gift rule icon is located at the lower left section of the website in yellow and white color.

But if you still prefer to use the discount code, please click on the gift box and you will come across a link below. Input your discount code but if you use the code, all gifts already in your cart would be taken out when we are fulfilling your orders because we do not allow the use of more than one discount code in our website.

Please refer to Lace Material under the Wig Details tab of our page for more details.