DELIVERY POLICY

TOTAL DELIVERY TIME = PROCESSING TIME + DELIVERY TIME

PLEASE BEAR IN MIND THAT THERE COULD BE A MINOR DELAY DUE TO THANKSGIVING & BLACK FRIDAY SALE.

Processing time for our braided wigs varies based on different products. See more details below;

    • Ready To Ship: usually ships within 24-48 hours of receiving cleared payment before 2PM EST same day. At most 1-3 working days processing time due to delay in some payment clarification/confirmation. Your total delivery time is based on the shipping option you have selected in addition to our processing time. "Weekends and Holidays are not counted as our official working days"
    • Customized Orders: we have the normal processing time or express processing time which is faster for custom orders. Options are shown to you at checkout. Normal processing time takes between (20-40) business days processing time for braided wigs and (15-30) business days for custom virgin hair wigs. Based on the fact that all our wigs are HANDMADE not MACHINE MADE, we make sure all orders are seamless and we follow through with every process of the wig in order to satisfy our customers. NOTE! It could be more based on uncontrollable factors or when we are in our peak period. Your total delivery time is based on the shipping option you have selected in addition to our processing time. Other non custom virgin hair wigs takes (14-20) business days processing time if they are not available on the ready to ship collection."Weekends and Holidays are not counted as our official working days"
    • Micro Orders & Faux Locs Orders usually requires extra processing time between 5-15 working days more in addition to the major processing time, because micros are very tiny as well as locs styles are tedious and they take time.
PLEASE DO NOT ORDER IF YOU CANNOT WAIT FOR YOUR WIG(S) TO BE PROCESSED ESPECIALLY AT THIS CORONA PERIOD. ALL CUSTOMERS SHOULD EXPECT DELAY INCASE THE SITUATION IS BEYOND OUR CONTROL SUCH AS WORKING FROM HOME DUE TO SOCIAL DISTANCING + DELAYED SHIPMENTS DUE TO EXTRA SCREENING OF OUR CARGO. REGARDLESS OF THE SITUATION, WE ARE STILL MAKING WIGS & YOU WILL RECEIVE YOUR ORDER(S), OTHERWISE, A 50% CANCELLATION FEE WOULD BE APPLIED ON YOUR ORDER IF YOU DECIDE TO CANCEL.

    READY TO SHIP:  It could take in total 1-2 business days to process all orders in stock "ready to ship orders", after confirming your payment. For example, if overnight shipping is selected, allow 1-2 business days to process the order before it is shipped out. Therefore, orders placed for example 3 day shipping may be received within 5 days because of the 1-2 business days needed to process your order. Reason is because We have to confirm payment receipt before shipping out your order. Regardless of the shipping option selected at checkout. We ship Mondays through Fridays, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation email with the tracking information once your order ships. "Weekends and Holidays are not counted as our official working days"

    SHIPPING TIME: 

      • FREE SHIPPING: 2-7 working days after processing time (custom wig) or handling time (ready to ship wigs). Free shipping  is not applicable on buying accessories alone. To enjoy free shipping sale on accessories, it comes along with buying a wig. We have the accessories shipping option also available at checkout alongside free shipping. A 50% cancellation fee is applicable if you select the free shipping method when you shop only accessories, except you pay for having the accessories shipped to you separately.
      • DHL: 2-5 working days after processing time(custom wig) or handling time (ready to ship wigs) 

    YOUR ORDERS ARE SHIPPED FROM OUR MAIN FACTORY IN BOSTON, MASSACHUSETTS USA or SHIPPED FROM OUR ANNEX FACTORY IN AFRICA
    Multiple Items:
    • orders including more than one item may be shipped out separately and arrive on different days. We will inform you of the tracking number(s) by email or other means of contact that you have provided respectively. (Except you email us on time to have them shipped together). 
    • When we are offering a FREE SHIPPING SALE, each order is only eligible for one free shipping. In cases where orders with multiple items requires separate shipping or if you want them shipped separately, the customer would be liable to pay for the second shipping fee.

    ACCURACY OF BILLING AND ACCOUNT INFORMATION:  

    • If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing.
    • We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. If your package was returned to us due to an incorrect shipping address and if you would like a refund, you will not be reimbursed and also if you require us to ship it again, YOU WILL BE RESPONSIBLE TO PAY FOR THE SHIPPING FEE. Also, you will not be reimbursed for an abandoned shipment. 
    • Some of our deliveries requires you signing for them. Deliveries would need to be signed for except on holidays. Once you miss the postal service for deliveries, items will be sent back to your local postal for collection on time. Please contact your local postal service. We won't be responsible for theft of your package if you instruct them to leave your parcel in front of your door or courtyard.
    • If you cannot provide a genuine means of identification in a situation where you don't want your package delivered to your credit/debit card address, then we strictly advise that YOUR SHIPPING ADDRESS MUST BE THE SAME AS YOUR BILLING ADDRESS.
    • In rare occasion where a customer believes their item may have been subject to theft from their mailbox or otherwise, after you gave instructions to the postal service to drop it somewhere for you, we strongly suggest you contact the local authorities for this matter. Express Wig Braids will not be considered responsible for this issue and therefore will not issue refunds, exchanges or re send a new item to any customer. That is why we paid extra for the postal service to have our customers sign for their package(s).
    • For items lost in transit and not yet delivered, we strongly suggest you contact your local post office regarding the current location of your item. We may also help to contact the post office to track your item and resolve this problem on your behalf.
    • When checking out with paypal, make sure an up to date verified paypal address is used. 
    • For items marked as "Undeliverable as addressed" or "Wrong Address provided" or "Several failed attempts for delivery": Customer will be charged an additional shipping fee in order to re-ship the package.
    • We reserves the right to refuse any order you place with us.
    NOTE! In order to avoid fraud, further documentation or forms of identification may be requested to process your order.

      Risk of Loss: once packages are picked up from our office by the carrier, the risk of loss is passed onto the courier service and customer. Express Wig Braids is not liable for any packages that does not get delivered to customer. If requested, we would contact the courier service and assist the customer in finding the package. Express Wig Braids is not liable and will not refund any transaction due to lost or stolen packages.

      IF YOU PAID FOR A WIG IN STOCK "READY TO SHIP", THIS IS FOR YOU. PLEASE READ; It will take 1-2 working days processing time before shipping your order. We have several shipping options you could pick from to destinations worldwide. Also, if your wig qualifies for a free shipping, it would be automatically applied.

      You can track your package through United State Postal Service (USPS), DHL, or UPS. We will always update from time to time for any additional carrier used. If you have just received your tracking number, please allow some time before you could see information about the shipment online. Once you select the wig you want to purchase from the shopping cart, you will see the time frame(s) available for your destination, also depends on your selected shipping option. A tracking number will be sent to you by email when dispatched (also check your spam box). Or track your order here.

      Note! Shipping time is different from Processing time.

      IF YOU PAID FOR A CUSTOMIZED WIG, THIS IS FOR YOU. PLEASE READ; There are 2 timing involved when you pay for your customized wig;

      Processing + Production Time: usually takes between (15-35) working/business days. Based on the fact that all our wigs are HAND MADE not MACHINE MADE, we make sure all orders are seamless and we follow through with every process of the wig in order to satisfy our customers. NOTE! It could be more based on uncontrollable factors.

      Micro Orders & Faux Loc Orders usually requires extra processing time between 5-15 working days more in addition to the major processing time, because micros are very tiny as well as loc styles are tedious and they take time.

      INTERNATIONAL SHIPPING TIME: 

        • FREE SHIPPING: 3-15 working days after processing time (custom wig) or handling time (ready to ship wigs)
        • DHL: 2-5 working days after processing time(custom wig) or handling time (ready to ship wigs) 

      Shipping Couriers: We have several shipping options you could pick from to destinations worldwide. Also, if your wig qualifies for a free shipping also, it would be automatically applied before checking out. We use United State Postal Service (USPS), DHL, or UPS. We would always update from time to time for any additional carrier used. If you have just received your tracking number, please allow some time between 24-48 working time hours before you can see information about the shipment online. Once you select the wig you want to purchase from the shopping cart, you will see the time frame(s) available for your destination also depends on which you have selected. A tracking number would be sent to you by text or email when dispatched (also check your spam box). Or track your order here.

      Note! DHL shipping always requires signature, you have to make yourself readily available to sign for your package or change delivery method from the notifications DHL sends to you via text or email.

      Note! Shipping time is different from Processing/Production time.

      INTERNATIONAL SHIPPING:

      Customs and import duties & fees may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and varies from country to country. It is advised to first find out about such fees with your local custom office for international purchase before ordering. Contact your local customs office for details. Deliveries would need to be signed for except on holidays. Once you miss the postal service for deliveries, items will be sent back to your local postal for collection. Please, contact them.

      Shipping laws are different in each country. Customer assumes the responsibility to check with his/her customs office to verify whether his/her country permits the shipment of purchased products. Express Wig Braids is not responsible for any direct, indirect, punitive, or consequential damages that arises from improper international shipping practices.

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